Terms of service
Draft — business details and operating policies marked below must be completed before publication.
About these terms
These terms explain use of this website and how to enquire about and agree transport with Mika Norvapalo. Last updated: 12 October 2026.
1. Service provider
Service brand: Mika Norvapalo.
Legal business name: [TO BE COMPLETED]
Finnish Business ID: [TO BE COMPLETED]
Business address: [TO BE COMPLETED]
Contact: info@mikanorvapalo.fi · +358 50 3503456.
2. Services and availability
We provide private transfers, taxi and minivan taxi services in Rovaniemi, Finnish Lapland, Northern Sweden and Northern Norway, with service available around the clock. Each journey and suitable vehicle are subject to availability and direct confirmation. Availability 24/7 does not guarantee that a vehicle is immediately available for every requested journey.
3. Enquiries and confirmed bookings
Submitting the website form or sending an enquiry does not create a confirmed booking. A booking is confirmed when the journey and its terms have been agreed directly and we have confirmed acceptance. Check the date, local pickup time in Finland, route, passenger count, luggage, contact details and any special arrangements in the confirmation.
Please raise child seat, accessibility, assistance or unusual luggage requirements before confirming. Vehicle suitability and any requested equipment must be confirmed individually.
4. Prices and payment
Before a booking is confirmed or a journey begins, you will be given the total price or the basis on which the price is calculated. Any applicable waiting charges, extra stops or other supplements must be disclosed in advance. Ask for clarification before accepting if anything is unclear.
Payment methods, payment due date, and any deposit or prepayment requirement: [TO BE COMPLETED]. Applicable payment arrangements must be communicated before the booking is confirmed.
5. Changes and cancellations
Contact us as soon as possible if your plans change or you need to cancel. Changes to pickup time, route or passenger and luggage requirements depend on availability and may require a revised price agreed with you.
Cancellation deadlines, cancellation charges, no-show arrangements and refund terms: [TO BE COMPLETED]. Any applicable booking-specific conditions must be supplied before confirmation. No cancellation fee or deadline is specified by this draft. Your mandatory statutory rights remain unaffected.
6. Pickup and travel
Provide accurate contact and travel details and be ready at the agreed pickup point and time. If your flight is delayed, your location changes or you cannot find the driver, call +358 50 3503456. Waiting and revised pickup arrangements must be agreed directly.
Wear seat belts and follow reasonable safety instructions. Passenger numbers and luggage must fit the vehicle and the arrangements confirmed for the booking.
7. Service problems and complaints
If something goes wrong, contact us promptly with the booking details and a description of the issue so we can investigate and seek a solution. Nothing in these terms excludes or limits rights or remedies available under mandatory law, including remedies for a defective or delayed service.
Consumers may seek advice from Finnish Consumer Advisory Services and may refer eligible unresolved disputes to the Consumer Disputes Board.
8. Using this website and your information
The website provides service information and an enquiry channel. Do not submit unlawful content or misuse the form. Personal data is handled as described in our Privacy notice.
9. Applicable law and changes
Finnish law applies subject to any mandatory consumer protections that apply to you. These terms do not restrict access to courts or other remedies available under applicable law.
Website terms may be updated. Changes do not retrospectively alter an already confirmed booking unless agreed with you or required by law.